# Help desk

> Get help with Neural Inverse Build and Govern: an answer from the documentation straight away, or a ticket to your support contact, whichever way you use Neural Inverse.

Source: https://neuralinverse.com/helpdesk/

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Help desk

# Get help.

Describe the problem. Where our documentation answers it, you get the answer straight away; if it does not, open a ticket and it goes to your support contact at Neural Inverse.

Your support contact

Every customer has a named support contact, whichever way you use Neural Inverse: the shared service, a dedicated deployment, your own servers or an air-gapped installation.

Lost access

You do not need to sign in. Choose “We cannot sign in, or lost access to our organisation”; we confirm who is asking with your administrator or contract contact before restoring access.

Response times

First response for P1: about 45 minutes from the time of your request. All severities are in the [service levels and support policy](https://neuralinverse.com/legal/service-levels/).

Security vulnerabilities

Do not use this form. Email [security@neuralinverse.com](mailto:security@neuralinverse.com) and see our [disclosure policy](https://neuralinverse.com/trust/vulnerability-disclosure/).